Last updated: 24/02/2026

1. About Us

This website is operated by Sarah Clay trading as The Office Fixer (“we”, “us”, “our”).

Email: [email protected]

These Terms & Conditions govern the use of this website and the purchase of any digital products, programmes, memberships or services offered.

By using this website or purchasing from us, you agree to these Terms.

2. Use of This Website

You agree to:

~ Use this website for lawful purposes only

~ Not misuse, hack, or attempt to disrupt the site

~ Not copy, reproduce or distribute content without permission

All content remains our intellectual property unless otherwise stated.

3. Intellectual Property

All materials provided, including but not limited to:

~ PDFs

~ Templates

~ Trello boards

~ Guides

~ Videos

~ Membership content

~ Branding, wording and frameworks

are owned by The Office Fixer. You may use purchased materials for your own business use only.

You may not:

~ Resell

~ Share with others

~ Distribute

~ Republish

~ Claim as your own

Unauthorised sharing may result in access being removed and further action being taken.

4. Digital Products

When you purchase a digital product:

~ Access is provided immediately (or as stated at checkout)

~ You are granted a single-user licence

~ No physical item will be shipped

Refund Policy (Digital Downloads)

Due to the nature of digital products, all sales are final.

Refunds will not be provided once access has been granted, unless required by law.

5. Programmes & Online Courses

If you purchase a structured programme:

~ Access details will be provided upon payment

~ You are responsible for implementing the material

~ Results are not guaranteed

Any stated timelines are estimates and depend on your implementation.

Refund terms (if different from digital downloads) should be clearly stated on the specific sales page.

6. Membership

If you join a membership:

~ You will be billed according to the payment plan selected

~ You may cancel at any time unless stated otherwise

~ Access continues until the end of the current billing period

We reserve the right to:

~ Update membership content

~ Modify pricing for future members

~ Close the membership to new members

~ Remove access for breach of these terms

No partial refunds are given for unused time within a billing cycle.

7. No Guarantees

Our content is educational and informational. We do not guarantee:

~ Business growth

~ Income increases

~ Specific operational outcomes

Your results depend on your own effort, decisions and circumstances.

8. Disclaimer

We do not provide:

~ Legal advice

~ Financial advice

~ Accounting advice

You should seek professional advice where appropriate.

All information is provided in good faith but without warranties of any kind.

9. Limitation of Liability

To the fullest extent permitted by law:

We shall not be liable for:

~ Indirect or consequential loss

~ Loss of profits

~ Loss of business

~ Loss of opportunity

Our total liability for any claim shall not exceed the amount paid by you for the product or service in question.

Nothing in these Terms limits liability where it would be unlawful to do so.

10. Payment

All payments must be made in full at the time of purchase unless a payment plan is offered.

If payment fails:

~ Access may be suspended

~ Membership may be cancelled

You are responsible for ensuring payment details are accurate.

11. Account Security

If you create an account:

~ You are responsible for maintaining confidentiality

~ You must not share login details

~ You must notify us of unauthorised use

We are not responsible for loss caused by your failure to secure login information.

12. Termination

We reserve the right to terminate access if:

~ You breach these Terms

~ You misuse materials

~ You engage in abusive behaviour

No refund will be provided where termination results from breach.

13. Changes to Services

We may:

~ Modify or discontinue products

~ Update pricing

~ Change content structure

This will not affect purchases already made unless necessary for legal or security reasons.

14. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

If you have questions about these Terms email [email protected]