Last updated: 24/02/2026

1. Who We Are

This website is operated by Sarah Clay trading as The Office Fixer (“we”, “us”, “our”).

We provide online educational content, digital products, programmes and membership services designed to help small business owners improve their systems and operations.

If you have any questions about this Privacy Policy or how your data is handled, you can contact: [email protected]

We are the data controller responsible for your personal data under UK GDPR.

2. What Information We Collect

We may collect and process the following personal data:

Information you provide directly

~ Name

~ Email address

~ Billing address

~ Payment details (processed securely via third-party payment providers)

~ Information you submit via contact forms

~ Information provided when purchasing digital products or joining membership

Automatically collected information

~ IP address

~ Browser type

~ Device information

~ Pages visited

~ Time spent on pages

~ Referral sources

This is collected through cookies and analytics tools.

3. How We Use Your Information

We use your personal data to:

~ Provide digital products, programmes and membership access

~ Process payments

~ Respond to enquiries

~ Send marketing emails (where you have opted in)

~ Improve our website and services

~ Comply with legal and accounting obligations

We do not sell your data to third parties.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

~ Contract – when you purchase a product or join a membership

~ Consent – for marketing emails and optional cookies

~ Legitimate interests – to improve our services and website

~ Legal obligation – for tax and accounting compliance

You can withdraw consent at any time.

5. Email Marketing

If you subscribe to our mailing list or download a free resource, we may send you emails about:

~ New content

~ YouTube updates

~ Products and services

~ Relevant business resources

You can unsubscribe at any time using the link in any email.

We use a third-party email marketing provider to manage our mailing list. Your data is stored securely on their servers.

6. Payments

All payments are processed via secure third-party payment providers (for example, Stripe, GoCardless or PayPal). We do not store your full card details.

You should review the privacy policies of these providers separately.

7. Membership & Account Data

If you join a membership or online programme, we may store:

~ Login details

~ Purchase history

~ Participation data within the platform

This is necessary to deliver the service you have purchased.

8. Cookies & Analytics

Our website uses cookies to:

~ Improve functionality

~ Analyse traffic

~ Remember preferences

You can control or disable cookies via your browser settings.

We may use analytics tools such as Google Analytics to understand how visitors use our site. This data is anonymised where possible.

9. Data Storage & Security

We take appropriate technical and organisational measures to protect your data from:

~ Unauthorised access

~ Loss

~ Misuse

~ Alteration

However, no online transmission is 100% secure.

10. Data Retention

We retain personal data only as long as necessary for:

~ Fulfilling contractual obligations

~ Legal and tax compliance

~ Resolving disputes

Marketing data is retained until you unsubscribe.

11. Your Rights Under UK GDPR

You have the right to:

~ Access your personal data

~ Request correction

~ Request deletion

~ Restrict processing

~ Object to processing

~ Data portability

~ Withdraw consent

To exercise these rights, email: [email protected]

If you are unhappy with how we handle your data, you may lodge a complaint with the UK Information Commissioner’s Office (ICO).

12. Third-Party Links

This website may contain links to third-party websites (such as YouTube, Trello, etc). We are not responsible for the privacy practices of those websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.