One of the things that comes up time and again when I’m speaking to people about how they can get more time back is the ability to get other people to help with some of the work.
Small businesses usually fall into one of two camps:
1. the owner is very precious about the work and doesn’t think anyone else can do it as well as them
2. they have got other people working with them but it happened organically and generally they have some really good people working for them but everyone does their own little job and no-one else really knows much about other people’s work.
The problem with the first situation is that the business is very reliant on the business owner and a) is unlikely to survive if something stops the business owner working for a few weeks/months or b) the business will never be able to grow past the size where the business owner can handle everything.
The problem with the second situation is that the business is very reliant on a small number of individuals and a) if any one of them is unable to work for a few weeks the others probably wouldn’t know what to do to cover them and b) there probably isn’t consistency in how things are done as each person has developed their own little ways of working.
The answer to all of these issues is PROCESS.
Rather than me explaining all the reasons why having a process manual will help your business, pop over to my website where I have a selection of videos which will explain things much more eloquently than I can.